Level 2+ IT Support Technician (Launceston)

The Role We are seeking an experienced IT Support Technician to deliver Level 2 and Level 3 support across a diverse client base. This is a full-time position for an Information Technology Support Technician based on-site in Launceston, where you will work across Microsoft environments, on-prem infrastructure, and networking, with a mix of remote support, onsite work, and project delivery. Key Responsibilities
- Provide Level 2 and Level 3 IT support across multiple client environments
- Administer Microsoft 365 including Entra ID, Exchange, Teams, and security features
- Support and maintain Windows Server environments, including Active Directory and core services
- Troubleshoot and resolve Windows desktop and endpoint issues
- Diagnose and resolve networking and connectivity issues
- Manage escalated support requests and complex incidents
- Maintain clear documentation, ticket updates, and client communication
- Contribute to projects, system improvements, and client onboarding Skills and Experience Required:
- Proven experience in Level 2 or Level 3 IT support
- Strong experience with Microsoft 365 administration
- Solid understanding of Windows Server environments
- Strong knowledge of Windows 11 support
- Networking knowledge
- Positive communication and customer service skills
- Current driver’s licence
- Full Australian working rights Preferred but not essential:
- Exposure to Microsoft Copilot or similar AI tools What We Offer
- A varied technical role with real responsibility
- Exposure to a broad range of technologies and client environments
- A practical team environment where your work is valued
- Opportunities to develop your skills across cloud, infrastructure, and modern workplace platforms
- A stable, locally owned business with a strong presence in Northern Tasmania How to Apply Apply with your resume and a brief cover letter outlining your experience and what you are looking for in your next role. We are looking for someone who can step in, contribute, and work effectively with both clients and the team from day one. Apply on Kit Job: kitjobau.com/job/3qexum