Information Technology Support Technician Launceston

Company Description

Link Technologies is a locally owned and operated Tasmanian company. We specialise in delivering comprehensive sales and support for office equipment, IT services, networking, and software solutions. Our primary goal is to enhance our customers' daily tasks through innovative technology solutions. Link Technologies is dedicated to providing tailored services that improve workflows and work processes for businesses in the community.

The Role

We are seeking an experienced IT Support Technician to deliver Level 2 and Level 3 support across a diverse client base.

This is a full-time position for an Information Technology Support Technician based in office in Launceston, where you will work across Microsoft environments, on-prem infrastructure, and networking, with a mix of remote support, onsite work, and project delivery.

Key Responsibilities Provide Level 2 and Level 3 IT support across multiple client environments Administer Microsoft 365 including Entra ID, Exchange, Teams, and security features Support and maintain Windows Server environments, including Active Directory and core services Troubleshoot and resolve Windows desktop and endpoint issues Diagnose and resolve networking and connectivity issues Manage escalated support requests and complex incidents Maintain clear documentation, ticket updates, and client communication Contribute to projects, system improvements, and client onboarding

Skills and Experience

Required: Proven experience in Level 2 or Level 3 IT support Strong experience with Microsoft 365 administration Solid understanding of Windows Server environments Solid knowledge of Windows 11 support Networking knowledge Good communication and customer service skills Current driver’s licence Full Australian working rights

Preferred but not essential: Exposure to Microsoft Copilot or similar AI tools

What We Offer A varied technical role with real responsibility Exposure to a broad range of technologies and client environments A practical team environment where your work is valued Opportunities to develop your skills across cloud, infrastructure, and contemporary workplace platforms A stable, locally owned business with a strong presence in Northern Tasmania

How to Apply Apply with your resume and a brief cover letter outlining your experience and what you are looking for in your next role. We are looking for someone who can step in, contribute, and work effectively with both clients and the team from day one. Apply on Kit Job: kitjobau.com/job/3qpsvr