Field Service Technician (Tasmania)

Key Responsibilities Deliver high‐quality pre‐ and post‐sales technical support through scheduled Service Orders. Complete on‐site and remote hardware and software installations, including securing wall fixtures and ceiling mounts for Audio‐Visual equipment. Provide clear and effective end‐user training on our solutions. Diagnose and resolve software issues logged via Service Orders. Attend Field Service calls and consistently meet customer satisfaction targets. Communicate machine faults and service outcomes professionally and courteously. Follow all processes for chargeable service work outside contracted agreements. Document workflow or site changes made outside the original project scope. Accurately record and account for all spare parts and consumables used. Ideal Candidate Profile Previous experience in a similar Field Service or technical support role. Excellent customer service and communication skills. Ability to perform under pressure and manage competing priorities. Strong technical aptitude and problem‐solving ability. To Succeed in This Role Experience resolving technical or network‐related issues (highly desirable). A current driver's licence and willingness to obtain a WWCC, Police check, Working from Heights and White Card. Confidence working independently on client sites. A strong customer‐first mindset and skilled presentation. Proactive identification and management of potential technical issues. Experience in IT, print/copy, or industrial print environments (advantageous). This role requires full working rights in Australia and does not offer sponsorship. Benefits Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type: Permanent #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3rft7i