Customer Service Representative (Welshpool)

About the Company Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees. At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you. Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex. About the Role Aramex Perth is currently seeking a proactive and customer-focused Customer Service Representative to join the team. As the Customer Service Representative, you will be the first point of contact for customer enquiries and play an important role in delivering exceptional service experiences. You will be responsible for managing a high volume of customer interactions across phone, email and online channels while ensuring enquiries are handled professionally, efficiently and in line with Aramex standards. This role requires someone who enjoys problem solving, thrives in a rapid-paced environment and is passionate about turning customer concerns into positive outcomes. Key responsibilities include:
- Managing incoming customer enquiries via phone, email and online platforms
- Acting as the first point of contact for enquiries relating to parcel tracking, delivery updates, depot collections, lost parcels, ETAs, online enquiries and general customer requests
- Resolving customer concerns and complaints with a solution-focused approach
- Maintaining accurate records and administration across customer interactions
- Achieving key service benchmarks including response times, average handling time (AHT) and enquiry resolution targets
- Liaising with customers, couriers, staff and management to resolve issues effectively
- Following Aramex policies, procedures and customer service standards
- Learning and utilising Aramex systems including Sprinklr and other internal programs
- Supporting customer service strategies and continuous improvement initiatives To be successful in this role:
- Previous experience in customer service, call centre or administration environments
- Strong communication skills with the ability to engage effectively with customers and internal stakeholders
- Excellent problem-solving and conflict resolution skills
- Strong organisational and time management abilities
- High attention to detail and accuracy
- Ability to manage high enquiry volumes in a fast-paced environment
- Strong computer literacy and willingness to learn new systems
- Professional, empathetic and customer-focused approach
- Self-motivated with a strong sense of accountability and teamwork Our Benefits:
- Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.
- Paid Parental Leave – Primary carers are eligible for 3 months of paid Parental Leave and flexibility on their return to work. Non-primary carers are eligible for 3 weeks of paid Parental Leave.
- Need some wheels? Novated Lease options are available.
- Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.
- Peace of mind with Life Insurance – We provide company-paid Life Insurance, giving you and your loved ones added peace of mind. If you think this would be a great opportunity for you, please apply today by submitting your cover letter and cv. Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates. Apply on Kit Job: kitjobau.com/job/3ptta8