Customer Service Officer (Welshpool)

**About Veolia**: **Create positive change. Be a champion of Ecological Transformation.**

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

**The Opportunity**: As a** Customer Service Administrator**, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s council customers and their residents.

This is a pivotal role where you will have the opportunity to liaise with customers and our internal operations team in order to maintain accurate data, records and files pertaining to residential services.

**This role will be based in our corporate office in Welshpool 6106.**

**What's on offer**: Flexible leave arrangements- Mental health programs | Paid parental leave- Promotion opportunities | On-the-job coaching

**What you'll be responsible for**:

- **Answer and manage incoming calls** received in the residential call centre-
- Schedule bin repairs in ECHO system- Prepare** daily bin maintenance run sheets**- Enter daily data into customer service report for responsible Council customers

**What you'll need to be successful**:

- Experience in an administrative and customer service based role**Proficient computer skills**, particularly in Microsoft Excel and Google Sheets.- Ability to manage difficult customers and set service expectations- Accuracy and attention to detail

**Why Veolia?**: At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including: Generous paid parental leave and paid volunteer days- Flexible and hybrid working arrangements- Superannuation contributions on unpaid parental leave- Fitness Passport and discounted health insurance- Employee Assistance Program (Thrive) for you and your family- Car allowances, novated leasing, and vehicle discounts- Bonus and referral programs, plus employee share plan- Ongoing career development and clear career pathways

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

**Fairness, Diversity & Inclusion**: Apply on Kit Job: kitjobau.com/job/3quj0c