Internal Sales / Customer Solutions Specialist (Welshpool)

Internal Sales / Customer Solutions Specialist

$65,000
- $85,000 + Super (Depending on Experience) Perth, WA About the Role

Westate Hose Supplies is a growing West Australian supplier of industrial hose, hydraulic hose, fittings, valves, couplings and fluid transfer solutions. Our customers range from mining, construction, transport and agriculture through to manufacturing, marine, government and industrial maintenance contractors. We're looking for an Internal Sales professional to join our team. Whether you're already working in hose and fittings, hydraulics, valves, pumps, industrial supplies, bearings, irrigation, trade wholesale, automotive or a similar technical sales environment — or you're a motivated junior looking to build a long-term career — we'd like to hear from you. Industrial Hose & Fittings experience is highly regarded, but attitude beats experience every day of the week. The successful applicant will become a key point of contact for our customers, helping identify solutions, prepare quotations, process orders and provide technical support across a broad range of fluid transfer products and applications. Reporting directly to the Sales Operations Manager, you'll be a key part of a growing team focused on delivering outstanding customer service and technical support. You'll work closely with warehouse, purchasing and management teams, gaining exposure across all areas of the business and building the skills required for future leadership, sales or specialist roles within the organisation. The Role

You'll be responsible for:
- Responding to customer enquiries by phone, email and in person at our trade counter
- Preparing quotations and processing customer orders
- Assisting customers with product selection and technical enquiries
- Identifying opportunities within existing customer accounts
- Following up quotations and customer requests
- Working closely with warehouse and operations teams
- Building strong relationships with customers and suppliers
- Learning a broad range of products, applications and industries This role is primarily focused on servicing existing customers, generating quotations, solving technical enquiries and identifying opportunities within our existing customer base. This is not a cold-calling role. Our product range includes industrial hose, hydraulic hose and fittings, camlocks, dry disconnect couplings, valves, loading and unloading equipment, washdown systems, hose assemblies, fittings, adaptors and associated fluid transfer products. No two days are the same. One minute you'll be quoting a replacement hydraulic fitting, the next helping a customer troubleshoot an application and select the right hose, valve or fluid transfer solution. What We're Looking For

- Strong communication and customer service skills
- Good computer skills and attention to detail
- Ability to manage multiple priorities
- Positive attitude and willingness to learn
- Driven, self-motivated and solutions-focused mindset
- Mechanical aptitude or a genuine interest in technical products Highly Regarded

- Experience in industrial hose, hydraulic hose and fittings, valves, pumps or fluid transfer products
- Experience in industrial wholesale, trade supplies or technical product sales
- Trade background
- Internal sales, customer service or account management experience
- Mechanical aptitude and interest in technical products
- Experience reading customer enquiries and recommending fit-for-purpose solutions We don't expect applicants to know every hose, fitting and valve on day one. Product knowledge can be taught from our supportive team. What we're really looking for is someone with a positive attitude, robust work ethic and a genuine desire to learn. What's On Offer?

- Stable long-term employment with a growing WA business
- Direct access to management and decision makers
- Genuine career progression opportunities
- Ongoing product and industry training
- Supportive team environment
- Competitive salary based on experience We're not interested in micromanagement. We hire good people, support them properly and trust them to get on with the job. Why People Stay

- Long-term career opportunities
- Stable and growing business
- Direct access to management
- Decisions happen quickly
- Hard work gets noticed
- Internal promotion encouraged
- No unnecessary corporate bureaucracy Career Pathways

We strongly believe in promoting from within wherever possible. Potential future pathways include:
- Internal Sales Supervisor
- Internal Sales Manager
- Product Specialist
- Business Development
- External Sales Representative
- Operational Leadership Roles You'll be joining a team that enjoys a laugh, works hard, backs each other up and genuinely wants to see people succeed. We're looking for someone who wants more than just a job. We want someone who takes pride in their work, enjoys helping customers and wants to build a long-term career within a growing business. Don't Quite Fit This Role?

If our business sounds like somewhere you'd like to work, but this particular position isn't quite the right fit, we'd still encourage you to apply. Please tell us in your cover letter what type of role you're seeking and why you believe you'd be a good fit for our organisation. We're continually investing in growth and are always interested in meeting high-quality people who share our values, work ethic and desire to build a long-term career. As a growing business, we often identify opportunities for the right people before a position has even formally been created. Apply on Kit Job: kitjobau.com/job/3r5bez