IT Support Officer (Welshpool)

IMPORTANT APPLICATION INSTRUCTIONS – PLEASE READ CAREFULLY Applications submitted through SEEK will NOT be reviewed or accepted. To be considered for this role, all applicants must complete our online screening process via TestGorilla using the link below. This process includes answering screening questions and uploading your resume directly into the TestGorilla platform. ???? Apply here: Please note:
- Do not apply through SEEK Quick Apply
- Do not upload your resume through SEEK
- Applications received only through SEEK will not be considered Only candidates who complete the TestGorilla application process will be reviewed. About the Role We are looking for a talented and enthusiastic individual to join our team as an IT Support Officer. In this rapid-paced role, you will report directly to the IT Manager and be responsible for providing technical support to staff via phone, remote support tools, and onsite assistance as required. This role is ideal for someone with 1–2 years of Help Desk or similar experience who is looking to further develop their IT career in a supportive and challenging environment. Key Duties & Responsibilities
- Provide technical support, troubleshooting and management of systems and devices while maintaining a high level of customer satisfaction
- Complete proactive maintenance tasks on systems and devices
- Identify recurring issues and contribute to long-term solutions
- Ensure systems operate at optimum performance with minimal downtime
- Provide general support for Microsoft 365 environments
- Assist the IT Manager with projects and day-to-day operations as required Qualifications The successful applicant will ideally possess:
- A Diploma, Degree, or industry-recognised ICT certification relevant to the role Skills & Experience You will ideally have experience with:
- Level 1 and Level 2 customer-focused technical support
- A minimum of 1-2 years of Level 1 and Level 2 customer-focused technical support experience
- Supporting a broad range of Windows and Mac technologies
- Working within a service desk environment and resolving issues efficiently
- Microsoft 365 administration and support
- Strong interpersonal and communication skills About You You are someone who:
- Has solid knowledge of computer systems, networking, and software applications
- Enjoys problem solving and learning new technologies
- Can communicate technical information clearly to non-technical users
- Works well independently and in a fast-paced environment
- Has strong attention to detail and a proactive attitude Work Hours This is a full-time position, Monday to Friday. How to Apply To apply, complete the TestGorilla screening process using the link below: ???? Applications submitted through SEEK alone will not be accepted. Apply on Kit Job: kitjobau.com/job/3r2zdk