Customer Service Supervisor Welshpool

The Chance:

As Residential Logistics Service Supervisor, you'll lead our customer service centre team, ensuring excellence in council customer support and operational efficiency.

This pivotal leadership role involves managing daily call centre operations and driving continuous service improvements.

This role will be based in our corporate office in Welshpool 6106.

What's on offer:

Employee share plan- Employee Assistance Program (EAP)- Bupa health insurance discount- Plus other corporate advantages

What you'll be responsible for:

Supervise and coordinate customer service team operations-

Monitor and maintain high service standards- Provide team training and performance coaching- Manage administrative tasks including timesheet approval and purchase orders- Liaise with operations teams on service delivery

What you'll need to be successful:

Demonstrable experience in call centre supervision- Proven leadership and team management capabilities- Strong attention to detail and administrative skills- Excellence in customer service management- Ability to handle multiple priorities in a fast-paced environment

A Veolia Career:

At Veolia, we prioritise our people's well-being. We offer competitive advantages from day one, including parental leave, share plans, bonuses, growth opportunities, and employee assistance. We're an inclusive employer that values diversity and responds to every applicant.

Join us in creating a sustainable future. Apply on Kit Job: kitjobau.com/job/3r4umh