Customer Service Coordinator (Chipping Norton)

The Company

Family owned and operated since 1958, this manufacturing business is one of the largest and most experienced powder coating & industrial paint operators in Australia. With multiple production lines operating powder coating and liquid paint systems, they are the leading “one-stop shop” for all architectural, industrial and domestic applications.

As the accredited coater of choice for our customers, this important role is responsible for the performance of all factory production at our Chipping Norton (NSW) facility to produce quality work including responsibility for:

- Safety & Environment

- Performance and supervision of workers

- Controlling work in progress,

- Implementation of efficient work practices to optimise factory performance

- Manage chemical pre-treatment systems

- Operating plant and equipment settings

- Managing consumables and packing

The Role

We are seeking a proactive and detail-oriented Customer Service Coordinator to join our team. This role is essential in ensuring seamless communication between customers, sales, and production teams, while maintaining accurate timelines and delivering exceptional service.

You’ll play a key role in managing production order ETAs, coordinating workflows, and ensuring project updates are being tracked, monitored and communicated to relevant stakeholders. This is a fast-paced, hands-on role suited to someone who thrives in a dynamic manufacturing, construction or production warehouse type environment.

Key Responsibilities may include:

- Act as the central point of communication between customers, sales, and factory teams

- Provide accurate and timely ETA updates to clients throughout the production process

- Follow up with customers via phone, email, and internal systems to ensure smooth job progression

- Oversee job intake and ensure job cards are processed efficiently and accurately

- Coordinate with Sales, Factory, and Stores to support operational efficiency

- Maintain accurate data entry and administrative records

- Monitor workflows to support KPI achievement and continuous improvement

The Successful candidate will have:

- Proven experience in customer service and administrative support roles

- Strong organisational skills with excellent attention to detail

- Confident communicator, able to adapt your style to different clients and stakeholders

- Ability to work under pressure and manage competing priorities

- Experience working towards KPIs and handling data entry tasks

- Customer-focused mindset, with strong problem-solving skills

- Proficient in Microsoft Office (Excel, Outlook, Word)

- A commitment to ongoing learning and professional development

Why this business?

- Onsite parking for added convenience

- Stable, long-standing business with strong industry reputation

- Supportive and collaborative team environment

- Hands-on role with variety and exposure across multiple departments

- Opportunities for career growth and internal progression

- Ongoing training and professional development

- Recognition and reward culture that celebrates individual and team achievements

- Job security within a well-established, family-owned business

- Fast-paced and engaging work environment – no two days are the same

- Strong leadership support and access to experienced industry professionals

Next Steps:

If you’re a customer-focused skilled looking to take the next step in your career, we’d love to hear from you. Please forward your updated CV through to Mir•••••@Humanresourcing.com.au or call 07 •••• •759 for more information. Apply on Kit Job: kitjobau.com/job/3qbxsh