Relationship Manager (Loganholme)

Forming part of the wider InvoCare brand, we are the leading provider of pet cremation services in Australia with a national footprint.

We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way. Our service guarantee is for a dignified farewell with every pet being privately cremated through our best-practice cremation services and pet crematoriums.

Due to ongoing growth, we are now seeking a Relationship Manager to nurture existing relationships with our vets as well as drive new business.

**About the Role**: Reporting to the National Relationship Manager, this full-time permanent position, will form an integral part of the customer relationship team. You will be instrumental in driving client satisfaction and sales growth of current and existing accounts.

**Key Responsibilities**:

- Develop and maintain a high level of customer service delivery with Veterinary Owners and Practice Managers to develop and promote the business as required
- Managing and retaining quality, long-term relationships with existing customers and driving new and existing business growth.
- Maintaining an in-depth knowledge of business products, services and value proposition
- Identifying evolving customer needs and being aware of new, emerging services and competition in our industry
- Regular updating and training of vet staff in our services
- Attend relevant industry conferences and expos aligned to the company’s strategic planning
- Timely reporting and administrative tasks as required.

**All about you**: At a technical level we are looking for someone with:

- 3+ years relevant experience in a lead relationship sales role
- Experience managing a geographically large sales region
- Experience with CRM databases and Microsoft suite
- Previous experience across the vet industries would be viewed favourably
- Full Drivers Licence
- Excellent time management and the ability to thrive under pressure

**Benefits of joining InvoCare**: You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**: InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. Apply on Kit Job: kitjobau.com/job/3qmjwy