Operations Manager (Carbrook)

**As an**operations Manager you will be responsible for providing park burial and cremation services in accordance with IVC policies, procedures and quality standards.**

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**Your duties will include**:

- Lead, guide, and supervise the Park team, in a timely manner
- Responsible for managing and training the teams in all aspects of their jobs
- Assist the Park and Garden team with investigations around customer complaints and expectations
- Manage the Human Resource activities and procedures in line with company’s values and in accordance with relevant legislation
- Taking the lead on safety and implementing “toolbox” training and ensuring compliance with OH&S; policies and procedures
- Responsibility for reporting hazards and risks that may cause harm or injury
- Organisation of rosters, covering annual leave and personal leave as required
- Experience leading and managing the achievement of financial performance targets
- Experience in a service driven organization
- Experience managing and developing a team

**About you**:

- Minimum of 3 years’ experience in a management / Supervisory role
- Excellent communication skills
- written and verbal
- Solid attention to detail and exceptional customer service skills
- Intermediate computer skills, particularly Microsoft office
- Physically fit and able to lift up to 25kg
- Drivers license essential
- Ability to effectively manage multiple tasks and prioritise work effectively
- Ability to make well-informed decisions and work positively under pressure

**Benefits of joining InvoCare**:

- You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition program
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- Annual family day social events
- We are a diverse workplace and equal opportunity employer

**How to Apply**: InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. Apply on Kit Job: kitjobau.com/job/3qzqq7