Customer Service Lead (Meadowbrook)

Team Leadership & Performance

- Lead, coach, and support a small customer service team, including 2 offshore team members
- Monitor daily KPIs, productivity, response times, and service standards
- Conduct regular coaching and performance management conversations
- Foster accountability, teamwork, and continuous improvement
- Manage daily workflow priorities and operational coordination Customer Service & Sales Support

- Provide hands-on customer service support alongside the team
- Manage escalated customer enquiries and issue resolution professionally
- Support the sales team with customer administration, order coordination, and account support
- Ensure customers receive timely and professional communication across phone and email channels
- Maintain strong service standards in a quick-paced environment Systems & Process Improvement

- Confidently use ERP, and customer management systems
- Identify opportunities to improve systems, workflows, and efficiencies
- Assist with reporting, KPI tracking, and operational improvements
- Support consistency and process compliance across the team Apply on Kit Job: kitjobau.com/job/3qir7j