Administration Clerk - Call Centre (Mackay)

ABOUT US: Operating as a big local in Mackay for over 30 years, Auto Corner is home to Australia's favourite car brands Toyota, Mazda, Hyundai and Isuzu Ute. We are a team with a shared purpose of ‘actively enhancing lives’ in everything we do. This purpose has been fulfilled over many years, for our customers, team members and our local community. Auto Corner provides our team members with career opportunities across our diverse operations that are both challenging and rewarding. Supported by ongoing training and the chance for career & personal development, those that join our amazing team enjoy, and contribute to, an environment where a positive culture is our priority. The Position We are seeking a driven, friendly and outgoing individual to fill the position of Administration Clerk based within our Communication Centre. Working with Auto Corner's automotive brands, you will be responsible for taking inbound calls and booking services for new and existing customers in the region, while building and maintaining strong relationships to ensure customer loyalty. The successful applicant will have excellent customer service skills along with the ability to profile customer needs, make bookings and confidently explain with and sell vehicle maintenance to customers. Your primary role will consist of:
- Scheduling customer's vehicle service bookings.
- Answering and directing phone calls.
- Recording and distributing messages. You will also be required to perform:
- Parts quoting and ordering.
- Customer follow ups.
- Provide assistance and support to other staff members of the Communication Centre as directed by your Manager. To be successful in this role you will have:
- A bubbly, friendly, outgoing and professional personality.
- Excellent communication skills – specifically telephone.
- Excellent organisation skills.
- A strong customer focus.
- An ability to work in a close knit team environment.
- Ability to work in a fast paced, pressure environment while remaining upbeat and positive.
- Ability to work Saturdays when required.
- Strong computer and administrative skills.
- Ability to effectively handle customer queries and concerns in a positive manner. Automotive knowledge would be advantageous but is not essential. If you feel you have the skills & attributes to be a key contributor in our organisation, please apply now. Apply on Kit Job: kitjobau.com/job/3r0uq2