Service Manager (City of Kalamunda)

Major Motors is seeking an experienced and motivated Service Manager to lead our busy heavy vehicle service operation based in Forrestfield, Western Australia. This full time leadership role is responsible for overseeing all aspects of the Retail & Fleet Workshop and Service Department, ensuring exceptional customer service, strong operational performance, and the highest standards of workmanship and safety. This is an excellent opportunity for a driven automotive professional to join a well-established Western Australian business representing Australia’s leading truck brand, Isuzu. About Us Major Motors is a proudly Western Australian owned and operated business with more than 50 years of experience in the heavy vehicle industry. As one of WA’s leading truck sales and service providers, we are committed to delivering quality workmanship, outstanding customer service, and long-term partnerships with our customers. We pride ourselves on our strong team culture, industry reputation, and continued growth across Western Australia. Key Responsibilities
- Lead and manage the day-to-day operations of the service department
- Oversee workshop scheduling, resource allocation, and quality control
- Lead, mentor, and support a team of skilled Heavy Vehicle Technicians, Apprentices, Service Advisors and Technical support staff
- Drive workshop productivity, efficiency, and customer satisfaction outcomes
- Develop and implement processes to improve operational performance and workflow
- Monitor financial performance, including P&L; management and KPI targets
- Maintain comprehensive records and provide detailed reporting on service centre performance
- Build strong internal and customer relationships and effectively manage issue resolution
- Ensure compliance with workplace health and safety procedures and industry standards About You
- Minimum 5 years’ experience in a Service Manager or senior workshop leadership role
- Strong knowledge of heavy vehicle servicing, repairs, and workshop operations
- Proven leadership skills with the ability to motivate and develop teams
- Excellent communication, customer service, and problem-solving abilities
- Strong experience managing budgets and KPIs What We Offer
- Competitive salary package
- Company vehicle provided
- Ongoing training and professional development opportunities
- Stable, long-term career opportunity with a respected WA business
- Supportive and collaborative team culture
- Opportunity to work with Australia’s leading truck brand
- Modern workshop facilities and resources #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqeiw