Customer Service Field Team Maitland

Position: Customer Service Field Team Member
- Pet Cremation Services

Morisset, NSW | Field-Based (Newcastle, Lake Macquarie & Hunter Region)

About the Company

Our client is a global pet cremation services provider with a strong footprint across Australia. Operating from a modern, well maintained Morisset facility, they offer a secure, professional environment and long term career opportunities within a growing international organisation.

About the Role

We are seeking a compassionate and reliable Customer Service Field Team Member for a client facing, field based role.

You will travel across the Newcastle, Lake Macquarie, and Hunter region, supporting veterinary clinics and pet owners with respectful collection and delivery services during sensitive moments. This role requires empathy, professionalism, and strong customer service skills.

Key Responsibilities

Collect and transport pets from veterinary clinics professionally and on time

Conduct home collections with care, empathy, and explicit communication

Deliver ashes to clients with dignity and respect

Complete accurate documentation in line with client instructions

Transport clinic supplies (brochures, body bags)

Maintain cleanliness and hygiene standards of clinic/freezer facilities

Process client payments (cash, cheque, EFTPOS/credit card)

Represent the business professionally at all times

Skills & Experience

Essential:

Current C Class Driver's Licence

Minimum 2+ year's customer service / client facing experience

Solid communication and interpersonal skills

Ability to remain calm and professional in emotional situations

Desirable Attributes:

Compassionate, respectful, and empathetic approach

Robust attention to detail and administration accuracy

Reliable , organised, and able to work independently

Team player with a customer-first mindset

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.

Aboriginal and Torres Strait Islander people are encouraged to apply.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qiwhg