Customer Service Officer Maitland

NSW, Lakeside Leisure Centre
- Raymond Terrace 2324

The Role

Our Customer Service Officers are the heart of our business providing front of house services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The role also involves supporting the Learn To Swim program and carnivals with some kiosk work as part of the role. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line with our Mission, Vision and Values.

Responsibilities

Provide excellent customer service to all customers, both in person and over the telephone

Apply sound cash handling principals and use of Point of Sale (POS) systems

Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews

Promote the centre's services and programs to customers and accept customer bookings and enrolments

Develop and maintain good working relations with customers

Promote and exercise positive public relations at all times

Opening/closing of the centre in accordance with security and safety procedures

Qualifications & Skills

Positive, friendly, helpful and energetic work style

Computer literacy, familiarity with software packages and point of sale systems

Experience in the leisure industry is desirable

Current CPR Certificate

Police Check

Working with Children Check

Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply.

We are committed to providing a child secure workplace and successful applicants will be required to obtain a national police check and a Working with Children check.

Diversity & Inclusion

We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We’re happy to adjust our recruitment process to support accessibility needs – reach out to us at

Company Overview: Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

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