Plan Administrator Team Leader (Maitland)

About the Role We are seeking an experienced Team Leader to oversee a team responsible for managing the financial aspects of our clients’ National Disability Insurance Scheme (NDIS) plans. This role plays a critical part in supporting participants to understand their funding and budgets, ensuring invoices and payments are processed accurately, and monitoring plan expenditure to keep it on track. Key Responsibilities
- Lead, coach, and support a team managing the financial administration of NDIS plans
- Oversee invoice processing, payments, and budget monitoring to ensure compliance and accuracy
- Manage stakeholder relationships and act as an escalation point for complex enquiries and complaints
- Support participants by resolving complex issues and delivering a positive customer experience
- Contribute to the development and continuous improvement of tools, resources, and operational processes
- Act as a liaison between frontline operations and other departments to drive service improvements
- Ensure team performance aligns with organisational goals, regulatory requirements, and service standards Qualifications
- Proven experience in team leadership within a customer-focused or financial administration environment
- Robust understanding of the NDIS funding framework and associated legislation (or the ability to quickly develop this knowledge)
- Excellent communication, organisational, and problem‑solving skills
- Demonstrated ability to manage escalations, complaints, and stakeholder relationships
- A continuous improvement mindset with the ability to identify and implement operational efficiencies What We Offer
- Novated leasing benefits and discounts
- 12 weeks paid parental leave and access to our Parents Portal
- Comprehensive learning and development opportunities to support your growth opportunities
- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
- Exempt Employee Share Plan Our Commitment We encourage individuals from all backgrounds, including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants, to apply. We embrace hybrid working and welcome conversations about flexibility. All successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at . #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3riqil