Customer Service Officer (Maitland)

NSW, Lakeside Leisure Centre
- Raymond Terrace 2324 The Role Our Customer Service Officers are the heart of our business providing front of house services such as Reception, Merchandising and sales to our members, casual users and potential recent members in accordance with our established operational routines and procedures. The role also involves supporting the Learn To Swim program and carnivals with some kiosk work as part of the role. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line with our Mission, Vision and Values. Responsibilities
- Provide excellent customer service to all customers, both in person and over the telephone
- Apply sound cash handling principals and use of Point of Sale (POS) systems
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centre's services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures Qualifications & Skills
- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable
- Current CPR Certificate
- Police Check
- Working with Children Check Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply. We are committed to providing a child safe environment and successful applicants will be required to obtain a national police check and a Working with Children check. Diversity & Inclusion We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We’re happy to adjust our recruitment process to support accessibility needs – reach out to us at Company Overview: Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rp63q