Business Development Officer Mandurah

Position Information

Position No: 051/2026

Work Type: Permanent – Part Time

Hours: 28 hours per week

Level: Level 6

Salary: $101,295 to $109,476 pro rata, plus superannuation

Job Overview

The City of Mandurah is seeking a motivated and customer‑focused Business Development Officer to join the team at the Mandurah Aquatic and Recreation Centre (MARC). This role is responsible for collecting, analysing and reporting on member and customer data to inform evidence‑based decision‑making and support the achievement of key performance objectives. Working collaboratively across the centre, the position plays a pivotal role in developing and delivering initiatives that increase community participation, strengthen membership attraction and retention, and enhance engagement with members, local businesses and key stakeholders.

Responsibilities

Collect, analyse and report on member and customer data to inform evidence‑based decision‑making.

Develop and deliver initiatives that increase community participation and strengthen membership attraction and retention.

Enhance engagement with members, local businesses and key stakeholders.

Collaborate across the centre with multi‑functional teams to support business growth.

Qualifications

Diploma in Business, Commerce or related discipline.

Minimum 2 years’ experience in a similar role.

Solid commitment to customer service and delivery.

Demonstrated knowledge of sales promotions and stakeholder engagement.

Experience in analysing, summarising and interpreting data, statistics and factors affecting member retention, development and business growth.

Proven experience in undertaking analysis of customers’ needs and working across multi‑functional teams.

Capabilities in business development, robust organisational and interpersonal skills and excellent verbal and written communications skills.

Strong digital literacy, written and presentation skills.

National Police Clearance (within 3 months of date of issue).

Experience within the health and fitness industry (desirable).

Experience with marketing planning and implementation (desirable).

Equal Prospect Statement

The City of Mandurah is committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment regardless of their background, identity, experience, ability or thinking style.

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