Admissions and Engagement Manager (Mandurah)

Coolibah Care is a not‑for‑profit aged care provider serving the Peel region for more than 56 years, delivering residential care, independent living, home care and community services focused on quality, dignity and person‑centred care. We are seeking an experienced Admissions & Engagement Manager to lead admissions, customer service and front‑of‑house operations across our Residential and Independent Living services. This key leadership role supports occupancy, ensures smooth entry pathways, and builds strong relationships with residents, families, referrers and the broader community. Coolibah Care is an equal opportunity employer. Applicants from diverse backgrounds are encouraged to apply. Purpose The role is part of a purpose‑driven, not‑for‑profit organisation with a strong community connection, supportive leadership team and values‑based culture. It offers a stable, full‑time leadership position based in Mandurah, and the opportunity to shape admissions processes and the consumer experience. Responsibilities
- End‑to‑end management of admissions and enquiries for residential care and independent living
- Oversight of reception, customer service and administration functions
- Maintaining waitlists, enquiries, conversions and occupancy reporting
- Building and sustaining relationships with hospitals, ACAT, referrers and other partners
- Providing ongoing customer service to those residing in independent living accommodation from enquiry to discharge
- Leading and supporting admissions, reception and customer service staff
- Ensuring compliance with relevant legislation, standards and organisational policy
- Contributing to continuous improvement and a positive consumer experience from first enquiry through to settlement and transition About You You are a confident, organised and people‑focused leader with experience in admissions, customer service or community engagement within aged care, health, retirement living or a related service environment. Qualifications
- Proven experience coordinating or leading customer‑facing or administrative teams
- Strong understanding of aged care and independent living admissions & entry pathways
- Excellent communication, organisational and stakeholder engagement skills
- Experience working in regulated environments with strong attention to documentation and compliance
- A team-oriented, solutions‑focused approach aligned to Coolibah's values of being Caring, Collaborative and Conscientious
- Experience with residential funding, independent living regulations and sales and marketing activities will be well regarded Salary & Benefits Salary package up to $18,400 annually, tax‑free. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r1a2c