Concierge/Client Services Manager (Pinjarra)

Who We Are – Viridian Financial Group Viridian Financial Group was established in 2015 by a team who understood the life changing power of financial advice. Viridian now has over 450 professionals empowering clients and advice firms across Australia through Financial Advice, Lending, Investments and Digital Solutions. We are united in purpose, and our strength lies in working together to deliver expert guidance tailored to meet the ever‑changing needs of our clients’ and the advice industry. About the Role Our Concierge Team are pivotal members of our organisation. As the first point of contact for our clients and visitors, the Concierge will host any visitors and ensure they have a pleasant and professional visit. This role supports client and team requests during onsite meetings, managing room bookings using various systems including Outlook and Zoom, troubleshooting minor technical issues, and managing the look, feel and presentation of the front of house environment. Key Responsibilities
- Provide customer service to all office visitors, welcoming clients and signing‑in contractors or maintenance personnel.
- Prepare meeting rooms and common areas before client arrival and clean them appropriately after use, handling IT or hospitality set‑up as needed.
- Prepare client hospitality options, such as tea, coffee and food, as required.
- Receive and distribute office mail and deliveries.
- Monitor and maintain fulfilment of office stationery and cleaning products for regional offices.
- Support Client Service Managers and Advisors to assist in meeting client needs.
- Perform office administration tasks including booking client meetings, data entry, photocopying, scanning and preparing documents for client meetings.
- Support the development and organisation of office procedures, processes and systems.
- Act as a Fire Warden, attending appropriate training and being prepared at all times for an incident.
- Act as the primary contact for office maintenance and upkeep with building management.
- Ad‑hoc duties as directed by the direct manager. Working at Viridian In 2022, the firm achieved B Corp status and in 2025 was recertified, increasing the score to 151. Viridian has been recognised as one “Best for the World” in the Workers Impact category, placing Viridian in the top 5% score by putting in place exemplary employee‑friendly practices, such as ownership opportunities, job flexibility, and fair‑chance hiring policies. Benefits
- Unique and generous leave advantages, such as Birthday Leave, Wellness Day, 13‑week Primary Careers Leave and the ability to purchase additional Annual Leave.
- Participation in our Viridian Team Community Program.
- Discounted Medibank Corporate Health Cover.
- Employee Assistance providing free and confidential counselling services to all employees and their families. Knowledge, Skills & Experience
- 2 years’ minimum experience working in a concierge role or similar.
- A welcoming and cheerful disposition.
- Fantastic interpersonal skills.
- A professional phone manner.
- Excellent written and verbal skills.
- Prior receptionist or office assistant experience will be highly regarded.
- Experience or willingness to learn basic troubleshooting for monitors, laptops, screens and meeting devices. To Apply We warmly welcome candidates who meet the above points under “knowledge, skills & experience” to apply. Please note, this position will require a Police Check. Applicants must be legally entitled to work in Australia. This advert will close Friday 5th June 2026, 9.00pm; however shortlisting will commence immediately. Diversity & Inclusion At Viridian, we believe in the strength of diversity and the power of inclusion. We celebrate the unique contributions of every individual, regardless of their background, culture, nationality, or ability. We cultivate an environment where everyone feels valued, respected, and empowered to thrive. We especially encourage Aboriginal and Torres Strait Islander people, along with individuals from all cultural backgrounds and those with disabilities, to apply and join our team in contributing to our shared success. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrcd5