Deckhand / Tour Guide (Sunshine Coast)

**Position Description
- Sunshine Coast Deckhand, Tour Guide & sales staff**:

- **Reports to : Operations Manager**:

- **Summary of the Role**:

- Deckhand, Tour Guide & Sales Staff work in a number of areas within the business. This position is made up of 3 key roles; Deckhand/Tour Guide, Customer Service and Sales. The main aim of this role is to provide exceptional customer service ensuring our customers enjoy their experience and remain protected on board.
- All staff are required to constantly look for ways to enhance the customer experience and improve the efficiency of the business.
- **Deckhand, Tour Guide & Sales Staff Job Duties**:

- You are responsible for the safety of all passengers whilst on board.
- You must have read and understood the Tour Guide training manual.
- Provide exceptional customer service and care for the comfort of passengers prior to boarding and on board.
- Manage crowd control before and during tours including supervision of passenger boarding and seating.
- Advertise and sell merchandise on tour and balancing paperwork.
- Complete paperwork and record payments for merchandise.
- Supervise children driving and receiving certificates.
- Support the skipper where needed.
- Provide an entertaining one hour land and water tour, consisting of commentary while conducting.
- It’s essential that you know all aspects of the Safety Management System.
- Complete monthly safety drills as per the Safety Management System.
- Continually provide suggestions for new tour content to the Operations Manager.
- Report any issues, complaints or maintenance issues to the Operations Manager. ** General**:

- Respect and communicate effectively with fellow co-workers and guests.
- Supports the Administrative Manager as required.
- Any additional tasks required by the business.
- Please contact Suzy Jeffress if you are interested in this role: Apply on Kit Job: kitjobau.com/job/3ptxja