Senior Customer Service Officer (Maroochydore)

Senior Customer Service Officer – Job Advertisement Join the team at Locality Planning Energy (LPE) and play a key role in delivering an exceptional customer experience within a fast-growing Australian energy provider. Based in our contemporary Maroochydore office, this is an exciting opportunity for an experienced customer service professional who thrives in a fast-paced environment, enjoys problem solving, and is passionate about delivering outstanding service outcomes. LPE is an Australian-owned energy provider supporting embedded networks and energy solutions across residential, commercial and mixed-use communities. We pride ourselves on our collaborative culture, supportive leadership team and commitment to continuous improvement. About the Role As a Senior Customer Service Officer, you will act as a key escalation point within the Customer Service team, supporting both customers and team members to deliver high-quality service outcomes. You will be responsible for managing complex customer enquiries, coaching and supporting team members, assisting with process improvements, and ensuring service standards and KPIs are achieved. This role is ideal for someone who enjoys mentoring others, taking initiative, and contributing positively to team culture and performance. Key Responsibilities
- Provide exceptional customer service across phone, email and digital channels
- Manage escalated customer enquiries and complaints with professionalism and empathy
- Support and mentor Customer Service Officers within the team
- Assist with onboarding and training of new team members
- Monitor service standards and contribute to continuous improvement initiatives
- Liaise with internal departments to resolve customer issues efficiently
- Maintain accurate customer records and documentation
- Contribute to a positive, collaborative and high-performing team environment About You To be successful in this role, you will have:
- Previous experience in a senior customer service or team support role
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict resolution abilities
- Ability to work in a fast-paced environment and manage competing priorities
- A proactive and solutions-focused mindset
- High attention to detail and strong administrative skills
- Experience using CRM systems and Microsoft Office Suite
- Energy, utilities or contact centre experience will be highly regarded Why Join LPE?
- Supportive and collaborative team culture
- Career development and growth opportunities
- Modern office environment located on the Sunshine Coast
- Opportunity to work for a growing Australian energy provider
- Employee recognition initiatives and engagement programs
- Make a genuine impact supporting local communities and customers Apply Now If you are an experienced customer service professional looking to take the next step in your career, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and suitability for the role. Employer Questions Your application will include the following questions:
- How many years of customer service experience do you have?
- Do you have experience handling escalated customer complaints?
- How many years of handling escalated customer complaints?
- Which CRM systems have you used previously?
- Do you have full working rights in Australia?
- What is your expected annual salary? Apply on Kit Job: kitjobau.com/job/3qk2k1