Customer Service Manager (Sunshine Coast)

**What you will be doing:

- Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
- Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
- An active and positive member of the local leadership team, working cooperatively across all teams and across the Frontline Services network.
- Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
- Lead, model and foster professionalism, accountability and ethical behaviour.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

What we are looking for: We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

- Actively work to understand customers and stakeholders, encouraging a solid customer-focus and understanding of customer perspectives.
- Promote and adopt a positive and balanced approach to managing conflicting demands. Assist team members to adapt to changing customer needs and expectations.
- Foster a collaborative and positive team environment through modelling open ommunication and developing staff for high performance.

Applications to remain current for 12 months.

Job Ad Reference: QLD/677888/26

Closing Date: Saturday, 28 February 2026 This work is licensed under a Creative Commons Attribution 3.0 Australia License. Apply on Kit Job: kitjobau.com/job/3qmis9