Customer Service Officer (Sunshine Coast)

Key outcomes/Accountabilities

**The aim of this role is to**:

- Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.
- Interpret and assist with matters relating to the delivery of QBCC's services. These services include:

- Home Warranty Scheme
- Contractor compliance
- Building dispute management
- General Enquires.
- Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.
- Promote and participate in marketing, educational events, community awareness sessions, and other QBCC associated activities.
- Undertake a range of offline administrative duties, but not limited to, including: Front Counter, face-to-face customer service, administrative support as required within Regional Services.
- Provide exceptional customer service to all staff of the Commission and external customers, and displaying resilience when engaging with challenging customers.

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- Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.
- Achieve team goals through being adaptable, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.
- Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery. Apply on Kit Job: kitjobau.com/job/3qmxcd