Administration Officer - Inpatient Unit (Sunshine Coast)

Sunshine Coast Hospital and Health Service (SCHHS) is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. The SCHHS is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

**Key Responsibilities include**:

- Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
- Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus.
- Provide high quality confidential administration support to the team including, but not limited to, the use of MHSS-specific and SCHHS software including Consumer Integrated Mental Health Application (CIMHA) Office 365, Hospital Based Corporate Information System (HBCIS), Integrated Electronic Medical Records (ieMR).
- As the primary contact on the ward, assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
- Generous superannuation;
- Versatile work arrangements;
- Career training and development; and
- Salary packaging.

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