Customer Operations Representative (Maroochydore)

Location Maroochydore (Hybrid). You’ll be based in Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. Job Description As a Customer Service Representative, you’ll be the first point of contact for our customers, providing support, resolving issues, and ensuring every interaction leaves a positive impression. We are looking for enthusiastic and empathetic individuals to join our dynamic Customer Service Team. Responsibilities
- Serve as the first point of contact for customers, addressing inquiries and concerns.
- Resolve issues and provide timely solutions.
- Ensure every interaction leaves a positive impression on the customer.
- Maintain accurate records of customer interactions and actions taken. What will you bring to the role? We are looking for someone who is a great communicator, able to balance conflicting priorities and provide first‑point resolution. Key Skills
- Previous experience in a contact centre or customer service role
- Excellent verbal and written communication skills
- Strong problem‑solving abilities and attention to detail
- Proficiency in using multiple systems and managing administrative tasks
- Ability to work in a rapid‑paced team environment
- A positive attitude, proactive mindset, and desire to contribute Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get‑togethers to helping you invest in your future. About Us Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end‑to‑end solutions across the entire meter‑to‑cash lifecycle. Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO‑certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace. We’re a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and Culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information. The Team We’re one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team designs, creates, delivers, receives, stores and manages business‑critical communications that enhance customer experience and improve communication effectiveness for our clients. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qw2ul