Claims Home Advisor for Large Loss (Sunshine Coast Regional)

You’ll love this role if you already understand how home claims work and you’re ready to build deeper capability on more complex losses. Large Loss handles claims where homes have been seriously damaged or destroyed. These aren’t quick claims. They take patience, structure and clear communication with customers, assessors and repairers, especially when customers are stressed and trying to figure out what happens next. This is the kind of work where empathy really matters, because the decisions you make help people start putting their lives back together. What You’ll Be Doing
- Manage a portfolio of large loss building and contents claims
- Review assessor and builder reports and apply policy to determine coverage decisions
- Guide customers through the claims process when their home has been seriously damaged or destroyed
- Coordinate repairs, inspections and temporary accommodation arrangements
- Work closely with assessors, builders and suppliers to keep claims progressing
- Maintain clear documentation while prioritising multiple claims at different stages What You’ll Have
- Experience managing building and contents insurance claims
- Confidence managing a portfolio of claims at different stages
- Strong understanding of policy interpretation and claims processes
- Experience working with assessors, builders or repairers
- High attention to detail with strong written and verbal communication
- Confidence using claims systems and managing competing priorities What You’ll Get
- Clear pay and incentives
- Performance-based incentives, plus annual salary reviews
- Time off you can plan around
- 22 days annual leave, Monday‑Friday only role
- A workplace you can feel
- Food trucks, themed days and team celebrations that bring real energy to the day
- Leaders who back your growth
- Explicit direction, regular coaching and real opportunities to step into new roles
- Practical benefits that support you day to day
- Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
- Work that has real purpose
- Helping customers get back on track when life doesn’t go to plan #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r16vs