Customer Solutions Analyst (Maroochydore)

**Customer Solutions Analyst**: Perfect opportunity for a Customer Solutions Analyst who is focused on service delivery and customer engagement excellence.

Temporary/Max Term Full-time

Closes in 2 weeks

Closes Wed 2 October 2024

Closes

Wed 2 October 2024

Category

Information Communication & Technology

Location

Maroochydore

Type

Temporary/Max Term Full-time

**$111K
- $119K Total Remuneration Package (pro-rata)**

**$98K
- $105K Base Salary (pro-rata)**

**Location: Maroochydore**

**Vacancy No: 5451**

**Temporary
- Full-time (until June 2026)**

**Applications close: Wednesday, 2 October 2024 11:59pm AEST**

**Why work with us?**

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future
- you’ll want to join our team!

With the vision to be Australia’s most sustainable region
- Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

**About the Role**

The Digital and Information Services branch delivers agile and transformative information and technology, enabling council to be a leader in providing innovative and sustainable services to its communities.

The Customer Solutions Analyst will support Council’s service delivery by managing the lifecycle of business systems, business relationships and business processes by providing analysis and technical advice across the unit and to business areas. Responsibilities will include, but not be limited to:

- Application support including problem resolution and support call management, lodgement and tracking of issues, report specification and writing, and Data Extract / Import.
- Managing vendor relationships on behalf of Council along with support call management and maintenance monitoring.
- Undertake systems analysis including reports to Management with a view to improving performance, quality, efficiency and standards.

This position is based in the Sunshine Coast City Hall, in the heart of Maroochydore CBD. This state of the art and sustainable building is designed to achieve an innovative and collaborative workspace.

**About you**

As a Customer Solutions Analyst, you will have strong research, analytical problem solving and evaluation skills with the capacity to examine complex problems and develop innovative strategies, along with strong time management and organisation skills to manage significant projects and complex cases, managing competing priorities.

You will possess highly developed interpersonal and communication skills with particular emphasis in the areas of building effective relationships, consultation, negotiation, conflict resolution and assertiveness.

As a requirement of this role, you will possess a Bachelor degree in Information Technology or relevant field and/or substantial proven relevant industry experience.

**Our Culture & Employee Benefits**

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of advantages and working styles to suit you:

- ** Wellbeing**: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
- ** Flexibility**: We know it is important to balance life and work, therefore we offer adaptable working arrangements and a hybrid WFH model that help you be your best.
- ** Extras**: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

**How to apply**
- A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
- A current resume or curriculum vitae.

**Further Information**

To learn more about Council’s vision and projects, you can view the Corporate Plan 2023-2027.

For specific enquiries contact John Donahoe during business hours on 07 5441 8196. Apply on Kit Job: kitjobau.com/job/3rageh