Customer Support Analyst Sunshine Coast

The Chance

We’re looking for a detail-orientated and customer-focused professional to help identify systemic issues, drive continuous improvement, and strengthen regulatory compliance across the business. In this role, you’ll analyse complaints and operational data, deliver insights, and partner with stakeholders to implement meaningful change
- supporting a customer-obsessed culture.

Key Responsibilities Conduct analysis of complaints and “Analysis Required” tasks to identify trends, risks, and systemic issues Produce clear, timely reporting and escalate high-risk or non-compliant matters in line with regulatory requirements Manage and track actions through Jira, ensuring progress, stakeholder engagement, and completion of recommendations Perform root cause analysis and deliver insights to improve processes and customer outcomes Support complaint handling and collaborate closely with Customer Support and operational teams Contribute to a strong risk, compliance, and continuous improvement culture

About You Experience in thematic reviews preferred but not essential, root cause analysis, and identifying possible systemic issues Solid data analysis skills (e.g. Excel, Tableau, reporting tools) with the ability to translate insights to facilitate positive change and opportunity for business improvements Excellent written and verbal communication, with confidence presenting to stakeholders Sound knowledge of complaint handling regulations (e.g. RG271, GICOP) and compliance frameworks Background in a quality-controlled or call centre workplace (insurance experience preferred) Collaborative, solutions-focused, and highly organised with a drive to improve customer outcomes Apply on Kit Job: kitjobau.com/job/3rc8d7