Claims Home Advisor For Large Loss Sunshine Coast Regional

You’ll love this role if you already understand how home claims work and you’re ready to build deeper capability on more complex losses.

Large Loss handles claims where homes have been seriously damaged or destroyed. These aren’t quick claims. They take patience, structure and clear communication with customers, assessors and repairers, especially when customers are stressed and trying to figure out what happens next. This is the kind of work where empathy really matters, because the decisions you make help people start putting their lives back together.

What You’ll Be Doing

Manage a portfolio of large loss building and contents claims

Review assessor and builder reports and apply policy to determine coverage decisions

Guide customers through the claims process when their home has been seriously damaged or destroyed

Coordinate repairs, inspections and temporary accommodation arrangements

Work closely with assessors, builders and suppliers to keep claims progressing

Maintain transparent documentation while prioritising multiple claims at different stages

What You’ll Have

Experience managing building and contents insurance claims

Confidence managing a portfolio of claims at different stages

Strong understanding of policy interpretation and claims processes

Experience working with assessors, builders or repairers

High attention to detail with robust written and verbal communication

Confidence using claims systems and managing competing priorities

What You’ll Get

Clear pay and incentives
- Performance-based incentives, plus annual salary reviews

Time off you can plan around
- 22 days annual leave, Monday‑Friday only role

A workplace you can feel
- Food trucks, themed days and team celebrations that bring real energy to the day

Leaders who back your growth
- Clear direction, regular coaching and real opportunities to step into new roles

Practical advantages that support you day to day
- Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance

Work that has real purpose
- Helping customers get back on track when life doesn’t go to plan

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rdcj8