Intermediated Major Loss Claims Specialist Sunshine Coast …, Sunshine Coast Regional

You’ll love this role if you enjoy managing complex claims, making confident decisions, and delivering strong outcomes for customers and brokers alike.

As an Intermediated Major Loss Claims Specialist, you’ll manage a portfolio of complex property and SME claims. You’ll apply your technical expertise, commercial judgement and customer focus to drive timely outcomes, manage risk and ensure fair and accurate settlements.

This is a dynamic, hands‑on role where no two days look the same. One day you might be investigating a large loss and setting reserves, the next you’ll be collaborating with brokers, adjusters and suppliers or negotiating settlement outcomes. You’ll play a key role in balancing customer experience, financial outcomes and regulatory requirements, while also contributing to a strong risk culture within the team.

This is a 6‑month maximum term contract with flexibility to work remotely for the right candidate.

What You’ll Be Doing

Manage 80–100 complex property and SME claims end‑to‑end

Investigate, assess and adjust large and complex claims

Deliver timely, fair and commercially sound claim outcomes

Set and maintain accurate reserves

Build solid relationships with brokers, loss adjusters and suppliers

Ensure compliance with regulatory and internal requirements

Identify risks and opportunities for continuous improvement

Contribute to a protected workplace by following WHS policies

What Great Looks Like

5+ years’ experience managing home, landlord and SME claims

Strong knowledge of insurance legislation and industry best practice

Understanding of general insurance and broker environments

Commercial mindset with strong problem‑solving ability

Proven ability to manage complex claims and competing priorities

Excellent customer service and stakeholder management skills

Highly organised, self‑motivated and able to work autonomously

Relevant degree desirable but not essential

What You’ll Get

Versatile working arrangements, including remote opportunity

Hybrid model (in‑office Tuesday–Thursday, remote Monday & Friday)

Career development and growth opportunities

Paid study leave and recognition programs

Wellbeing support including EAP, fitness classes and onsite services

Additional leave, including your birthday off and volunteer day

Financial perks including 15% insurance discount and retail offers

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r51hg