Customer Service Officer Sunshine Coast

Key outcomes/Accountabilities

The aim of this role is to:

Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.

Interpret and assist with matters relating to the delivery of QBCC's services. These services include:

Home Warranty Scheme

Contractor compliance

Building dispute management

General Enquires.

Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.

Promote and participate in marketing, educational events, community awareness sessions, and other QBCC associated activities.

Undertake a range of offline administrative duties, but not limited to, including: Front Counter, face-to-face customer service, administrative support as required within Regional Services.

Provide exceptional customer service to all staff of the Commission and external customers, and displaying resilience when engaging with challenging customers.

Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.

Achieve team goals through being adaptable, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.

Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery. Apply on Kit Job: kitjobau.com/job/3qwkua