Customer Service Representative (Sunshine Coast Regional)

Customer Solutions Specialist – Probe CX Responsibilities As the first point of contact for the public at our Maroochydore call centre, you will manage a diverse range of inquiries, delivering explicit and accurate information for a key federal government entity. Your duties will include
- Master Professional Communication – break down complex government information into clear, easy‑to‑understand advice.
- Build Emotional Intelligence – use empathy and active listening to support customers through their enquiries.
- Become a Tech Pro – operate advanced software and multi‑screen environments, enhancing digital literacy and efficiency.
- Solve Real‑World Problems – investigate issues and provide accurate solutions while meeting service targets.
- Refine Your Organisation – balance quality service with efficient schedule adherence. Requirements
- Transferable skills in customer service, retail, or hospitality.
- Intermediate to advanced computer skills.
- Problem‑solving mindset with genuine empathy and enthusiasm for a fast‑moving culture.
- Flexible across rostered hours (7:00 a.m. – 8:00 p.m.).
- Australian citizenship, 18 years or older, and willing to undergo a national background check. Benefits
- Competitive pay: base salary + superannuation + incentives, penalties, and benefits.
- Full training: 10 days of paid comprehensive training before you commence.
- Flexibility: full‑time or part‑time (20–36hrs) with Monday‑Friday rosters.
- Career growth: internal pathways within a global footprint.
- Rewards & incentives: financial and non‑financial rewards for high performance.
- Health & well‑being: robust wellness program and 24/7 personal safety and support services.
- Daily savings: discounts on fuel, groceries, tech, and fashion via the Flare benefits provider.
- Referral bonus: reward for referring suitable talent through our employee referral program. Apply on Kit Job: kitjobau.com/job/3rhg7d