Customer Service - Customer Service Officer (Enquiry …, Randwick

Closing date: 11:59pm AEST Day 21 October 2025

Status: Full time Max term Contract to January 2028 (35 hours per week)

**Salary**: $81,802.04
- $94,072.35 per annum + 12% superannuation

Randwick City Council is an innovative and progressive Council committed to serving our vibrant community on the eastern beaches of Sydney. Our Customer Service team is seeking a Customer Service Officer for a max term contract position.

**Purpose**: The customer service officer role is responsible for managing phone calls, logging customer requests, answering customer enquiries as well as maintaining various customer databases.

**About the role**:

- Provide quality service by resolving enquiries and requests from external and internal customers
- Determine applicable fees for services requested in accordance with Council’s fees and charges schedule
- Receive and process daily revenue, issue receipts, undertake banking and perform end of day balancing in an accurate and timely manner
- Lodge Customer requests in the Customer Request Management system (CRM) ensuring that information is comprehensive and clear.
- Keep abreast of current issues, projects and events that impact the community to ensure the provision of current and accurate information
- Maintain and collate daily statistical data as required

**About you**:

- A friendly, professional attitude with a focus on first point of contact resolution.
- Demonstrated experience within a customer service environment, including face to face counter and call centre operations
- Experience in cash handling
- Well-developed written, verbal and interpersonal skills
- Competent conflict resolution, negotiation and problem-solving skills
- Demonstrated ability to work in a team environment under tight time constraints to achieve deadlines
- Demonstrated ability to use a number of windows-based software packages

**Further information**: View the View the position description online or contact Suzy Dalamagas, Coordinator Customer Service, on 02 9093 6884. Apply on Kit Job: kitjobau.com/job/3qmlkg