Ocean Freight Import Customer Operations Supervisor (Matraville)

We are currently recruiting for an **Ocean Freight Import Customer Operations Supervisor** to join our Ocean Freight Team! This role will be based at our **Sydney Station**, reporting to the **Ocean Freight Import Operations Manager.**

**About Us**

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”

At DHL, people mean the world to us. That is why our goal has always been to attract and retain the best talent ALL over the world. We provide both the challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

**Overall Role Purpose**

As an OFRI Customer Operations Supervisor, you will be responsible for:

- Participate in design and ensure implementation of Operations plans and processes to support the location and ensure efficient and timely pick-up and delivery handling of customer materials and shipments
- Participating in design and ensure implementation of billing strategy to achieve accuracy and effective delivery of billing information to customers
- Optimize process efficiencies and personnel synergies across customer operations, billing and program management to improve file ownership (i.e. one file, one operator concept)
- Ensure that all stakeholder enquiries are responded promptly and professionally
- Serves as escalation point for OFRI Operations Specialists, Customers, overseas offices and external other parties
- Monitors Station KPI Metrics
- Monitors IMPO staff tasks to ensure role is fulfilled.
- Monitors auto costing / rating / profit and loss files / rates

**Accountabilities**

**Customer & Other Stakeholders**
- Builds rapport and trust with customers by being informed about customer’s business and the market
- Assesses the type and size of customer needs
- Recommends solutions based on customer needs by using industry knowledge
- Closes business connecting a customer need with a DHL solution and the value it may create for the customer

**Skills / Qualifications**
- Minimum 3 years’ previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight operational roles (advantageous)
- Minimum 3-5 years’ experience in related field including at least 1-year supervisory experience
- OFRI knowledge and experience
- CargoWise system experience required
- Sound knowledge of Freight Forwarding and Logistics in general
- High degree of reliability
- Be a team player with a positive can-do attitude
- Be results driven and be able to demonstrate solid communication and administration skills
- Possess a high degree of attention to detail and a professional work ethic.

**Why DHL Global Forwarding?**

Apart from a competitive hourly rate; positive & friendly team, the ability to cross train and offer career progression and we also have some awesome Employee Benefits. Not only do you get discounts on everything from Health Insurance, Flights, Car Hire & Hotel Accommodation etc.
- you also get to work with a great team of passionate people all working towards a common goal
- delivering the best, proactive service for our clients!

So don't wait a moment longer for your next opportunity within your career.

**APPLY NOW!**

**DHL
- Excellence. Simply Delivered. Apply on Kit Job: kitjobau.com/job/3qvgd6