Resident Services Coordinator - Dorothy Boyt House (Malabar)

Resident Services Coordinator – Where service, care, and resident experience come together Be the heart of connection and care, helping residents enjoy life to the fullest through personalised services and meaningful support. Your opportunity Permanent part‑time | 18 hours per week | Dorothy Boyt House
- Residential Aged Care, Malabar At Anglicare, every moment matters — and as a Resident Services Coordinator, you’ll play a key role in making those moments meaningful. You’ll be the first point of contact for residents, families, and supporters, creating a welcoming, professional, and supportive experience every day. In this role, you’ll coordinate Higher Everyday Living services (Everyday Plus) within our Residential Care Home, ensuring residents have access to services that reflect their individual preferences and needs. Blending compassion with strong organisation, you’ll support residents and staff with confidence while working closely with site leaders to continuously improve services and outcomes. About the role
- Acting as the first point of contact for residents, families, and visitors
- Coordinating Higher Everyday Living (Everyday Plus) services on site
- Guiding residents through service selection, agreements, and changes
- Managing bookings, service delivery, invoicing, and reporting
- Serving as the subject matter expert for Everyday Plus systems and processes
- Responding to enquiries and resolving issues with professionalism and empathy
- Supporting compliance, documentation, and continuous improvement
- Collaborating with site leaders to refine services and identify new opportunities This is a hands‑on, people‑focused role for someone who enjoys building relationships, creating positive experiences, and making a genuine difference in the lives of residents. What you’ll bring
- Experience in administration, reception, admissions or customer service
- Confidence engaging with residents, families, and a range of stakeholders
- Strong organisational skills across bookings, records, invoicing, and reporting
- A calm, professional approach to handling enquiries and resolving issues
- Comfort using systems and databases
- A resident‑first mindset and collaborative working style
- Understanding of privacy, compliance, and aged care standards (or willingness to learn) Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain recent knowledge, deepen your experience and expertise, and shape a rewarding career. On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
- Flexible work options to get the most out of work and life
- Increase your take-home pay with salary packaging
- Ongoing professional development and leadership training to advance your career
- Exclusive discounts to over 400 retailers
- Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family Are you ready for a career that means more? To apply for this role, please click the ‘Apply’ button. All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: June 05, 2026 Apply on Kit Job: kitjobau.com/job/3qxhio