Operational Account Manager (Matraville)

**About Us**

GEODIS is one of the world's largest freight management and supply chain organizations. We serve our customers with integrated supply chain solutions that deliver cargo by Sea, Air, Road and Rail. The backbone of our company is a self-reliant network of offices and agents providing logistics solutions to customers in 166 countries.

We have an exciting opportunity for an **Operational Account Manager**to join our team located in Sydney.

**Key responsibilities**
- Account Management & Customer Relations
- Act as the operational point of contact for key accounts, ensuring exceptional service delivery
- Build and maintain strong customer relationships, understanding their business needs and aligning solutions
- Manage escalations, service failures, and corrective actions with transparency and accountability
- Conduct regular business reviews, presenting performance metrics, service updates, and improvement opportunities
- Oversee the end-to-end coordination of freight forwarding services (air, ocean, road, brokerage, and warehousing)
- Ensure timely execution of bookings, customs declarations, ETD/ETA updates, and documentation accuracy
- Partner with internal teams (customer service, transport, warehouse, customs brokerage) to resolve delays, space/equipment issues, or routing changes
- Monitor KPIs including on-time performance, cost control, and compliance with SOPs
- Track, analyse, and report operational performance for assigned accounts
- Identify gaps and implement process improvements to enhance efficiency and service quality
- Manage customer-specific SOPs, ensuring updates are communicated and adhered to
- Collaborate with Product and Commercial teams to design tailored solutions and support growth opportunities
- Ensure operations comply with all GEODIS policies, customer requirements, and international trade regulations
- Maintain accurate records within CargoWise and internal reporting platforms
- Support audits, risk management, and corrective action plans

**Skills and experience**
- Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (or equivalent experience)
- 3+ years’ experience in logistics, supply chain, or account management, preferably with technology or high-value clients.
- Proven ability to manage complex operations and deliver excellent customer service in a fast-paced environment
- Strong analytical, problem-solving, and organizational skills
- Excellent communication and stakeholder management abilities
- Proficiency with logistics management systems, MS Office, and data analysis tools
- Knowledge of supply chain or consumer electronics logistics is an advantage
- High Proficiency in English language

**Benefits**
- Flexible Work/Hybrid Arrangements
- Employee Bonus Schemes
- Service Awards
- Lifestyle discount and Benefits
- Be a part of a reputable global organization
- Professional development with long term career opportunities
- Supportive and collaborative team setting
- Plus much more

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Matraville NSW 2036 Apply on Kit Job: kitjobau.com/job/3ra6q1