Call Center Representative (Melbourne)

BOUNCE is more than just a workplace—it’s a movement. With over 6.5 million customers each year, 3,000+ team members and 49 venues worldwide, we lead in action‑adventure entertainment, creating epic experiences that inspire movement, self‑expression and human connection. About the Role – Be the Voice of Boo​unce Our Contact Centre is high‑energy and people‑first. As a Contact Centre Representative you will be the first point of contact for guests, turning calls, emails and chats into moments that matter. Your natural ability to build genuine connections, influence with care and make people feel valued will be at the heart of every interaction. How You'll Make an Impact
- Engage with customers via phone, email and webchat, providing up‑to‑date information and solutions in real time
- Work rostered hours between 9 AM – 7 PM, Monday to Friday, with availability for one weekend shift per week (your choice of day)
- Work toward team targets and KPIs, contributing to a high‑performance, customer‑first culture
- Stay solutions‑focused, multitask effectively and maintain strong attention to detail
- Bring a professional yet upbeat attitude, ensuring every customer experience is positive and engaging What You Bring to the Team
- 1+ years of experience in a similar role, driving an epic customer experience
- Passion for people – you’re all about creating meaningful connections and ensuring every customer’s experience is unforgettable
- Tech‑savvy and adaptable, picking up new systems fast and navigating digital tools with confidence
- Resilient and empathetic, staying cool under pressure, genuinely caring about people and bringing positive energy to every interaction
- Strong communicator, actively listening, connecting with people and keeping things clear and professional (both in person and in writing)
- Team player who contributes to the team's success, supports colleagues and brings enthusiasm and drive to every shift
- All‑in attitude – you bring your best every day, own your impact and thrive in a fast‑paced, high‑energy environment Why You'll Love Being Part of BOUNCE
- Career Progression & Growth – supported by leadership development and personal growth programs
- FREE BOUNCE Passes – jump, flip & fly whenever you like, and involve friends and family with regular free passes
- Bounce Team Academy – learn new tricks & skills from the pros
- Culture that celebrates you – quarterly engagement surveys, Town Halls and recognition awards to ensure your voice is heard
- Extra Recharge Time – enjoy a paid day off for your birthday
- Free snacks, free street parking and café discounts – 50% off for salaried team members to keep you energized
- Mental Health & Well‑being Support – access Telus Health (EAP), including Nurse on Call and professional mental health resources Take the Leap. This is your chance to make an impact and be part of shaping unforgettable BOUNCE experiences for our customers. Bring your energy, problem‑solving skills and passion for excellent service and help us connect every caller to the magic of BOUNCE. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3psavd