Ict Customer Support Officer Melbourne

Position Summary

We are seeking an experienced and motivated ICT Customer Support Officer to join our team in Melbourne. In this role, you will provide technical support, education, and guidance in the deployment and maintenance of our computer infrastructure, and assist in the diagnosis and resolution of technical problems and issues.

Key Duties and Responsibilities Determining software and hardware requirements to provide solutions to problems

Responding to inquiries about software and hardware problems in a timely and professional manner

Adapting existing programs to meet users' requirements

Installing and downloading appropriate software and ensuring its correct configuration

Ensuring the productive use of applications and equipment across the organisation

Implementing and supporting computer networks

Repairing and replacing peripheral equipment such as terminals, printers, and modems

Maintaining accurate records of issues raised and resolutions provided

What You Will Bring An AQF Associate Degree, Advanced Diploma, or Diploma in a relevant field; or at least three years of relevant work experience and/or relevant vendor certification in lieu of formal qualifications

Demonstrated experience in ICT support or a similar technical role

Solid problem-solving and analytical skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Eligibility Requirements To be considered for this role, applicants must be one of the following:

An Australian citizen; or

An Australian permanent resident; or

A holder of a valid visa with full working rights in Australia

Please note that evidence of your work rights may be requested during the recruitment process.

How to Apply

If you meet the above criteria and are looking to join a agile team, please submit your resume and a brief cover letter outlining your experience and suitability for the role. Apply on Kit Job: kitjobau.com/job/3pyatp