Technical Events Manager (Melbourne)

**Overview**: Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

**Success Profile**: Here are some of the top qualities that will help you achieve success in this role:

- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality

**Other Important Traits**:

- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Qualified

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

**Purpose, Mission and Core Values**: **Purpose**: How we strive to impact the world

Connecting & Inspire

**Mission**: What we do every day

Invaluable partner on our customer's journey

**Values**: What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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**Rewards**:

- **Paid Time Off**: Vacation Days Paid Holidays Floating Holidays Sick/Personal Days
- **Benefits**:

- **Rewards/Incentives**: Premium Recognition Program (CenterStage) Performance Incentive Plans (GEI Bonus) Employee Referral Program Annual Merit
- **Training & Development**: Classroom/On the Job Training Encore University Career Pathing.
- **Mobility**: Relocation Global Transfer Opportunities

**Benefits eligibility varies upon position and/or full/part time status.** Back to Job Navigation (Rewards)

**Responsibilities**: **Job ID** TECHN041212 **Date posted** 03/22/2026 **Key Job Responsibilities**: **Financial Management and Reporting**
- **Drive Results** by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company’s standard operating procedures.
- Achieve Encore’s financial goals for the location(s) by effectively managing labour, equipment sub-rentals and other costs.
- Understand and utilise operational and financial reports and completes standard and ad hoc reports accurately and on time.
- Utilise the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
- **See the Big Picture** by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
- Participate in business review presentations as needed, in collaboration with regional management.
- Review and manage location P&L; and develops action plans to address deficiencies/grow the business
- Confirms venue partners process all payments to Encore in a timely basis.

**Operations Management**
- Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
- Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
- Anticipate equipment challenges and changes in a timely and professional manner.
- Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- **See the Big Picture** by efficiently sharing labour and equipment within the local market.
- Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
- In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented.
- Promote a healthy and safe working environment at all times, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.

**Sales Management**
- Work with regional sales teams to create effective sales strategies to maximise revenue per-event for assigned customers including upsell and cross-sell opportunities.
- **Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.**:

- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned.
- **Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer even Apply on Kit Job: kitjobau.com/job/3q2sm8