Technical Client Engagement Consultant (Docklands)

- Onsite, full-time, permanent role with a competitive salary package
- Work from our state-of-the-art office located in South Wharf, including end of trip facilities and onsite gym. About the Role Elevate your career with us as we unfold New Chapters! Exciting growth of our organisation sees the need for a highly motivated Technical Client Engagement Consultant to join our ResearchMaster team. Responsibilities As someone who thrives in a dynamic environment, you will be responsible for driving the following deliverables:
- Design, configure, and deliver eForms that guide users through structured data entry and trigger downstream automations to enhance business & administrative processes.
- Translate client requirements into eForms, guide UAT and provide end-user training.
- Produce detailed documentation
- Provide responsive technical support for cloud-hosted clients diagnosing and resolving issues across platform configuration, user access, browser compatibility, and data integrity.
- Lead end-to-end implementation projects
- Coordinate platform upgrades and lead outage remediation including root-cause analysis and post-incident review.
- Manage support tickets, maintain accurate resolution records and contribute to knowledge base documentation.
- Assist with tender responses and proposals, conduct interstate travel for workshops and on-site delivery as required
- Serve as the primary technical point of contact from client onboarding through steady-state support. What We’re looking for: Qualifications & Experience:
- Bachelor’s degree in Business, Information Technology, Communications, or a related technical discipline.
- Minimum of 2 years’ experience in Technical Support/ help desk position.
- Experience in technical support, implementation consulting, or a client-facing role with proven troubleshooting capability.
- Hands-on experience designing, configuring, or supporting form-based or workflow-driven software solutions (eForms, digital workflow tools, or equivalent).
- Familiarity with cloud-hosted SaaS platforms, including support practices, upgrade processes, and incident management.
- Available to travel when required Desirable:
- Familiarity with research sector or higher education sector
- Experience with automation platforms, API integrations, or scripting tools and some knowledge in relational databases
- Knowledge of HTML/CSS, TS, Object Oriented Programming or front-end technologies relevant to form and workflow configuration; exposure to ITIL or service management frameworks What’s Next?
- Click Apply to submit your application including a cover letter quoting Job Reference: RM/260526b and take the first step towards joining a reputable and cutting-edge organisation! The cover letter needs to specify how your skills and experience meet our position requirements and also highlight the reasons you have chosen to apply for the role.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights. Work eligibility will be confirmed as part of the recruitment process.
- ResearchMaster is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people. Apply on Kit Job: kitjobau.com/job/3qbyvt