Senior Claims Managers (Melbourne)

Take hold of a monster opportunity and join our ART Life Operations Team as a Senior Claims Manager. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne,we’d love you to apply.
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. About the role As a Senior Claims Manager, you’ll manage a diverse portfolio of complex life, disability and income protection claims, taking a holistic approach that supports members’ recovery, wellbeing and return to work. You’ll balance technical excellence with genuine care, working closely with members, employers, health professionals and internal stakeholders to deliver fair, timely and well‑reasoned outcomes. Alongside your own caseload, you’ll play a key role in coaching and mentoring less experienced team members and helping lift overall capability. We’re all about helping our members make the most of their money. And while they go after their goals, you can too. In this permanent role, you'll:
- Manage a diverse portfolio ofcomplex life, disability, and income protection claims.
- Implementproactive, holistic claims strategiesthat achieve strong outcomes for members and ART.
- Communicate with empathy and respect to understand each member’s medical,socialand personal circumstances.
- Collaborate with employers, health professionals,rehabilitationand community services.
- Prepare explicit written and verbal claims decisions,always ensuring privacy and compliance.
- Coach and mentor claims team members, sharing technicalexpertiseto uplift capability.
- Champion continuous improvement opportunities to enhance service delivery and operational efficiency.
- Contribute to a supportive, high-performing team culture. About you You’re an experienced claims professional who brings sound judgement, resilience and compassion to complex situations. You’re comfortable making decisions, explaining them clearly, and supporting others to grow.
- Demonstratedextensiveexperience inholistic claims management.
- Experience within thelife and/or disability insurance industry.
- Solid understanding of early intervention, rehabilitation,communityand health services.
- Excellent communication, stakeholder engagement, anddecisionmakingskills.
- Tertiary qualifications in a relevantdiscipline (desirable)
- Experience coaching or mentoring others in claims management(desirable) About us Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture meansyou’llbe valued and heard in a respectful workplace.We'vecreated an environment where you can be yourself and do amazing work.It'sthat simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. Perks and benefits Flexible Work Arrangements: Balance Your Work State-of-the-Art Offices: Purpose-Built Hubs Competitive Salaries: Future-Focused Wellbeing Front & Centre: Family First Inclusive Culture: Fostering Inclusion & Belonging Employee Discounts & Benefits: Unbeatable Savings Additional Paid Leave: Wellbeing Leave Supportive Environment: Cultural & Gender Support #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qeafq