Customer Support Agent (Melbourne)

Customer Support Agent

CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil. CoinFlip's digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects.

We're seeking a Customer Support Agent responsible for supporting our ATM customers by registering users, increasing buy limits, helping customers complete transactions at our ATMs, answering questions regarding cryptocurrency, initiating compliance investigations, and addressing technical issues with the terminals themselves.

**Responsibilities**:

- Supporting our ATM customer base via phone and chat
- Registering new users
- Validating customers who want to increase buy limits
- Handling any functional questions regarding the usage of our terminals
- Answering customer crypto questions
- Completing all expected training to continue to grow and validate their abilities
- Adhering to all performance expectations documented in the Customer Support Confluence page
- Other duties as assigned

Qualifications:

- Affinity for helping others and nurturing relationships
- Customer advocacy
- Empathy
- Troubleshooting and issue resolution
- Problem solving
- Keen attention to detail
- Willingness to work a flexible schedule, as this position may require weekend hours
- Foundation in cryptocurrency knowledge
- Phone skills

Nice To Have:

- Willing to work a flexible schedule
- Bilingual
- Basic knowledge of cryptocurrency and blockchains
- General passion and knowledge of fintech and crypto

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a cooperative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical "startup"
- we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.

Job ID JR100079 Apply on Kit Job: kitjobau.com/job/3qn4gp