Digital Communications Program Manager Transformation …, Melbourne

About the role

This is a great opportunity to join BOQ Group’s Retail Bank Transformation program, where you’ll play a key role in shaping how we connect with our customers during a critical period of change. As our Digital Communications Program Manager, you’ll design and deliver customer communication programs that support large-scale migration and transformation activity. Working within Adobe Campaign Standard, you’ll bring communications to life, building campaigns that are scalable, personalised and aligned to the broader customer journey. You’ll sit at the centre of marketing, data and technology, partnering closely with stakeholders to translate complex business requirements into clear, customer-focused communications. From building and configuring campaigns, to testing and validating data and workflows, your work will ensure that every message lands exactly as intended. This role is rapid-paced and impactful. You’ll be supporting high-volume, time-critical communications tied to key program milestones, while also helping uplift how we manage customer data, segmentation and personalisation. It’s a great fit for someone who enjoys working across systems, solving problems, and bringing structure to complexity, all while keeping the customer front of mind. About you

You’re someone who thrives at the intersection of data, technology and communications. You bring a strong understanding of how campaigns are built and delivered, and you’re confident working with platforms like Adobe Campaign Standard (or similar) to bring customer journeys to life. You’ve worked with customer data and understand how segmentation, personalisation and data mapping come together to create meaningful communication experiences. You’re naturally detail-oriented and take pride in getting things right, from validating data through to ensuring communications are fully tested and ready for release. Collaboration is where you shine. You’re comfortable working across marketing, product and technology teams, and you know how to translate business needs into practical, well-executed outcomes. You’re organised, proactive and able to manage multiple priorities, especially when timelines are tight and the stakes are high. Most importantly, you bring a mindset of ownership and curiosity. You’re happy working in a changing environment, you take initiative to solve problems, and you build strong, trusted relationships with those around you.

About us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our perks At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
- Flexible working arrangement
- Balance your work and personal life with ease.
- Discounted financial products
- Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options
- Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements
- Spend quality time with your new family member without any worries.
- Purchase additional annual leave
- Need more time off? You can buy extra leave days.
- Discounted private health insurance plan
- Take care of your health with our special rates.
- Employee Assistance Program (EAP)
- Access confidential support for personal and professional challenges for you and your family
- Access to employee network groups
- Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community! How to apply To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications. Apply on Kit Job: kitjobau.com/job/3qqvse