Senior Customer Support Agent — Growth Path + Incentives …, Melbourne

Senior CSA Date: May 22, 2026 Location: Melbourne, VIC, AU, 3000 Requisition ID: 21157 About the Role As a CSA, you'll handle inbound customer calls, assist with general enquiries, and provide fast, friendly, and accurate resolutions. Your role is vital in creating positive customer experiences by offering personal and efficient solutions. Key Responsibilities
- Respond to a variety of customer general enquiries via phone.
- Accurately update customer information in internal systems.
- Take ownership of customer issues and follow through to resolution.
- Communicate clearly and empathetically in fluent English.
- Collaborate with team members to resolve enquiries efficiently.
- Maintain high levels of professionalism and integrity. What We’re Looking For
- Excellent spoken and written English communication.
- Computer literacy (MS Outlook, Word, Internet).
- Professional, courteous, and customer-focused demeanour.
- Ability to work in a fast-paced team environment.
- Entry-level applicants are welcome – full training provided. Advantages
- Great CBD location with easy public transport access.
- Supportive, inclusive team culture with learning opportunities.
- Career growth into QA, Trainer, Team Lead roles.
- Performance-based incentives and recognition programs.
- Be part of a global company that lives by its values – REACCH. Employment Details Type: Full-Time On Site | Rotational Shifts between 7:50am-8:30pm Monday
- Friday Eligibility: Applicants must have full working rights in Australia #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qu0y5