Customer Service Specialist Call Centre Melbourne

Site Address: Level 17, 300 La Trobe Street, MELBOURNE, VIC, 3000 Job Function Group: Disability and Aged Care Job Function: Customer Service Specialist Employment Type: Full Time

At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is qualified, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.

Key Responsibilities Handle inbound and outbound enquiries across multiple channels with empathy and professionalism. Clearly communicate NDIS requirements and the advantages of Plan Management in a clear and supportive manner. Build trust and rapport with customers through open, compassionate communication. Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction. Maintain accurate and detailed records of all customer interactions for audit and compliance purposes. Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support. Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks.

About You

To thrive in this role, you’ll bring:

Experience as a customer service agent in a call centre, with active listening and call flow control. Strong problem-solving skills and ability to build empathy and rapport. Excellent verbal and written communication skills. High attention to detail and focus on quality in documentation and interactions. Time management skills in a quick-paced environment. Ability to work i Apply on Kit Job: kitjobau.com/job/3qpn46