Senior Manager - Salesforce Industry Solutions (Melbourne)

Senior Manager – Salesforce Industry Solutions Full-time At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an setting that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow. We are seeking a high-caliber Salesforce Functional Solution Lead to spearhead large-scale digital transformations for enterprise clients. In this strategic, client-facing role, you will act as the definitive architectural and functional voice—bridging the gap between complex business processes and cutting-edge cloud technology. You will lead the discovery, design, and functional orchestration of complex Salesforce and Salesforce Industries (Vlocity) ecosystems. We need a seasoned consultant who can navigate heavy enterprise landscapes, design end-to-end cloud strategies, and smoothly guide clients away from legacy systems into modern, scalable solutions. Key Responsibilities
- Lead end-to-end solution design, business process re-engineering, and functional architecture across core Salesforce and Salesforce Industries (Vlocity) platforms.
- Drive sector-specific implementations, particularly across complex verticals like Telecommunications, Public Sector/Government, and Higher Education.
- Blueprint functional solutions that encompass complex Contract Management (CLM) and robust Order Management (OM) flows, ensuring seamless data synchronization across legacy and cloud environments.
- Act as a trusted advisor to C-suite and senior business stakeholders, running discovery workshops, grooming product backlogs, and managing scope with a "standard-features-first" mindset.
- Champion Agile/Scrum methodologies, leading sprint planning, backlog grooming, and retrospectives using Atlassian tools to ensure flawless execution alongside technical delivery teams. Experience Baseline
- Strong background of enterprise IT delivery experience, with a proven track record operating at a Manager, Senior Consultant, or Functional Lead level within Tier‑1 global systems integrators or consultancies.
- Hands‑on mastery of Salesforce Industries / Vlocity Communications (including EPC, CPQ, CLM, and OM) alongside core Sales and Service Clouds. OmniStudio proficiency is essential.
- Proven experience handling complex data migrations and business process enhancements from legacy CRM systems (such as Oracle Siebel).
- Exposure to Commercial Contracts Management tools such as Apttus CLM, Conga, or DocuSign. Desired Certifications
- Vlocity: OmniStudio Consultant/Developer, Vlocity CPQ Administrator, or Order Management Developer.
- Salesforce: Certified Administrator, Sales/Service/Education Cloud Consultant, or Business Analyst. Benefits Paid parental leave, initiatives focused on your well‑being, discounted health insurance, discounts on various products and services, and recognition and rewards for high performance. We also support your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI‑driven learning platform. Equal Opportunity Employer NCS Australia is an equal‑opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community. Disability Accommodations At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. Work Rights and Background Checks To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7nfm