Call Centre Consultant (Health Insurance) (Melbourne)

**Looking for a role where you can make a difference to someones life?** **Love supporting customers through the positive and bad?** **We've got you covered.**

**Benefits!**:

- **Work from home** opportunity
- **Jan** **2025** **Start**
- interviews happening asap!
- Mon-Fri rosters
- **no weekend work!**:

- **Full time hours each week **(37.5pw)

**Your Next Role**: If you love going the extra mile for members on a genuinely lovely team, then this one's for you.
- Answering inbound calls from existing and potential insurance members
- Resolving member queries with accurate information
- Outbound calls for follow ups

**Training & Support**:

- **4 weeks of training**: Gradual learning of products and services starting in virtual classroom style, learning theory, compliance, then putting it into practice gradually
- Supportive, diverse and bubbly team environment

**What You Need**:

- Someone with a **minimum of 6-12 months recent Contact Centre experience** (within last two years). lnsurance experience is a plus
- **Positive** can-do attitude.
- **Passion for delivering exceptional customer experiences.**:

- **A natural conversationalist, **with a solid ability to **empathise**, **understand** member's **needs** and **provide tailored solutions.**:

- **Problem solver, **comfortable and capable of thinking on your feet while dealing with vulnerable members.
- **Committed to customers and to your role.**:

- **Exceptional communication **skills both verbally and written.
- AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position.
- Available to work 37.5. hours full time each week (Mon-Fri rosters across 8am-8pm)

**What Next?**: Apply on Kit Job: kitjobau.com/job/3rayeq