Customer Experience & Warehouse Operations Coordinator Melbourne

Job Title: Customer Experience & Warehouse Operations Coordinator

Location: Port Melbourne

Type: Part Time

About the Role

This is a part time role (25+ hours per week) for a Customer Experience & Warehouse Operations Coordinator, based in Melbourne. This role is central to the day-to-day running of portier and will primarily support customer service, order fulfilment, warehouse coordination, and operational administration.

You’ll be responsible for ensuring a seamless customer experience across all touch-points, from managing customer enquiries and overseeing order processing through to coordinating inventory and supporting smooth internal workflows.

The role will also assist with warehouse operations including stock receiving and processing, inventory organisation and stock counts, and coordinating warehouse supplies and fulfilment workflows to ensure orders are dispatched accurately and efficiently.

Working closely with the Founder and wider team, you’ll also provide general administrative support and assist in keeping operations organised and running efficiently as the business continues to grow.

Key Responsibilities

Robust customer service and communication skills with a genuine focus on creating a positive customer experience

Highly organised with strong attention to detail and the ability to manage multiple tasks simultaneously

Confident working independently in a quick-paced, growing business environment

Comfortable with hands‑on warehouse coordination tasks including stock receiving, inventory organisation, and fulfilment support – and solutions‑focused with a willingness to jump in where needed

Familiarity with Shopify, inventory management, or e‑commerce platforms is highly regarded

Strong written communication and problem‑solving skills

Proficiency in standard office systems and tools

We’re looking for someone who is highly organised, proactive, and excited to grow with a fast‑moving brand redefining modern parenting essentials. If this sounds like you, we’d love to hear from you.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rcldn